TERMS AND CONDITIONS
1. INTRODUCTION
Welcome to Outsource 360 Business Solutions (“Outsource 360,” “website,” “platform,” “we,” “our,” or “us”)
This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder, and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which require publishing the rules and regulations, privacy policy, and terms and conditions for access to or usage of the Outsource 360 Business Solutions website (“Website”) and its services (“Services”).
By accessing, browsing, or using our Website and Services, you agree to these Terms and Conditions (“Terms” or “T&C”). These Terms are a legally binding agreement between you (“User,” “you,” or “your”) and Outsource 360, governing your use of the platform and our tailored business solutions, including legal, financial, and digital marketing services.
At Outsource 360, we strive to enhance your business efficiency, compliance, and digital presence with customized solutions designed to meet your unique needs.
Please read these Terms carefully. If you do not agree with any part of these Terms or the legal framework mentioned herein, please refrain from using our Website or Services. For any clarifications or concerns, feel free to contact us through the contact details given below.
2. SERVICES
2.1. At Outsource 360 Business Solutions, we are committed to providing comprehensive, user-friendly, and effective services to meet your business needs. Our services are divided into three primary categories: Legal Solutions, Financial Solutions, and Digital Marketing Solutions.
2.2. Each service is designed to simplify complex processes, ensure compliance, and create opportunities for your business to thrive. Below is an overview of what we offer:
2.2.1. Legal Solutions: Our legal services are tailored to address yours as well as your business's unique needs, ensuring you’re compliant. We specifically provide Contract Drafting services to ensure your contracts are clear, fair, and enforceable, protecting your interests in every transaction. For businesses starting up or expanding, we guide you through the necessary processes, making them straightforward and hassle-free. We also assist in protecting your creations and innovations through our Intellectual Property Rights (IPR) Services, covering trademarks, copyrights, and patents. Additionally, we offer support in Technology Law & Innovation, ensuring legal readiness for businesses in tech-driven sectors, and Virtual Legal Advisory & Paralegal Support to provide on-demand expertise for your legal needs.
2.2.2. Finance: Managing your finances effectively is crucial for long-term success, and we are here to provide the expertise and tools to achieve this. Our financial services focus on ensuring accuracy, compliance, and strategic growth for your business. Our Virtual Bookkeeping and Accounting services keep your financial records up-to-date and error-free, enabling you to make informed decisions. With our Tax Consultancy, Advisory & Compliance services, we handle tax filings, registrations, and compliance requirements, ensuring timely submissions and minimizing risks. For businesses seeking advanced financial insights, our Virtual CFO Services offer strategic planning and financial oversight without the need for a full-time hire.
2.2.3. Digital Marketing: Our digital marketing solutions are designed to help your brand stand out, connect with your audience, and drive meaningful results. We manage your brand’s online presence through our Social Media Management services, creating and executing campaigns that enhance engagement and visibility on platforms like Instagram, LinkedIn, and Facebook. Our Graphic Design and Content Creation services ensure that your visual and written content is both professional and appealing, helping you communicate your brand story effectively. Additionally, we offer Website Design and Development services, enabling user-friendly, visually captivating, and functional websites tailored to your business goals. We also specialize in Knowledge Management Solutions, streamlining information processes and ensuring seamless access to your organization’s knowledge resources. Our Content Writing services deliver high-quality, engaging written material to support your marketing, branding, and communication objectives. Our digital marketing solutions are tailored to your specific needs, ensuring that your brand reaches its full potential in the digital space. By partnering with us, you can build a strong online identity that drives success.
2.2.4. Webinars and Workshops: We also offer tailored, paid webinars and workshops designed to provide practical insights and actionable strategies across legal, financial, and digital marketing domains. These sessions aim to empower participants with knowledge and tools to navigate business challenges effectively. While we strive to ensure these sessions are impactful and informative, we do not guarantee specific outcomes or results from participation. Attendees are encouraged to apply the insights shared during the sessions based on their unique business needs.
3. USER ELIGIBILITY
3.1. To engage with Outsource 360 and utilize our website or services, you must meet the eligibility criteria outlined below. These criteria ensure that our services are accessed and used responsibly and in compliance with applicable laws.
3.2. Age Requirement
3.2.1. Users must be at least 18 years of age or who have attained the age of majority or can enter a legally binding contract under the Indian Contract Act, 1872 to access or use our website and services. By engaging with Outsource 360, you represent and warrant that you are of legal age to form a binding contract under applicable laws.
3.3. Authority to Act
3.3.1. If you are accessing our services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
3.3.2. Any actions performed on behalf of such an entity will be deemed to be made with full authorization, and the entity will be held responsible for all obligations arising from these Terms.
3.4. Compliance with Laws
3.4.1. You must ensure that your use of our website and services complies with all applicable laws, regulations, and guidelines. You agree not to engage in any unlawful activities or misuse our platform or services in any way.
3.5. You agree to use our services in good faith and for legitimate business purposes. Any misuse, fraud, or misrepresentation will result in immediate termination of access to our services and may lead to further legal action.
3.6. By accessing or using our website or services, you acknowledge that you meet all the eligibility criteria stated above. If you fail to satisfy these criteria or if we discover any violations, Outsource 360 reserves the right to suspend or terminate your access without prior notice.
4. BOOK A CALL
4.1. The “Book a Call” feature on Outsource 360 Business Solutions' website is designed to provide Users with a convenient and straightforward way to initiate discussions about their business needs and explore our services. By using this feature, you agree to the following terms and conditions, which govern the scheduling and conduct of these consultations:
4.2. The Book a Call feature is intended to facilitate an introductory conversation to understand your business requirements, provide an overview of our services, and discuss potential solutions tailored to your needs.
4.3. It is not a substitute for formal legal, financial, or business advice and does not create a binding agreement for service provision unless expressly agreed upon in writing after the call.
4.4. When booking a call, you agree to provide accurate and complete information, including your name, contact details, business information, and the nature of the consultation required. This information is necessary to ensure the call is productive and tailored to your specific needs. Any inaccurate or incomplete information may result in delays or cancellation of the call.
4.5. Once you submit a booking request, we will confirm the date and time of the call via email or other communication channels. Calls are subject to availability, and we reserve the right to reschedule or cancel bookings at our discretion, with prior notice to the User.
4.6. You may reschedule or cancel your booking by providing at least 24 hours' notice before the scheduled time. Rescheduling requests can be made by contacting us. If you fail to provide the required notice, we reserve the right to charge a cancellation fee or refuse future bookings.
4.7. All information shared during the call will be treated as confidential and will not be disclosed to third parties without your explicit consent, except as required by law. Likewise, you agree to maintain the confidentiality of any proprietary or sensitive information shared by Outsource 360 during the call.
4.8. The use of the “Book a Call” feature does not obligate Outsource 360 to provide any specific service unless expressly agreed upon after the call. The purpose of the call is exploratory and non-binding until a formal agreement is executed.
4.9. We shall not be liable for any decisions, actions, or outcomes arising from the information shared during the call. Users are encouraged to seek professional advice for specific legal, financial, or business concerns before making decisions.
4.10. By booking a call with Outsource 360, you agree to these terms and conditions. We are committed to ensuring that your experience is seamless, insightful, and tailored to your business goals. For any questions or assistance, please contact us. Let’s start the conversation that transforms your business!
5. REGISTRATION AND ACCOUNT
5.1. To access certain features and services offered by Outsource 360 Business Solutions, Users are required to create an account on our platform. By registering for an account, you agree to comply with the following terms and conditions, ensuring a secure and seamless experience for all parties involved:
5.2. To create an account, you must provide accurate, current, and complete information, including but not limited to your name, email address, phone number, and business details.
5.3. You agree to update your account information promptly to ensure it remains accurate and complete at all times.
5.4. We reserve the right to verify the information provided during registration and may suspend or terminate your account if false or incomplete information is detected.
5.5. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
5.6. If you suspect unauthorized access or use of your account, you must notify us immediately.
5.7. Your account is personal to you and may not be shared, transferred, or assigned to any third party without prior written consent from us.
5.8. You agree to use your account exclusively for lawful purposes and in compliance with these Terms and Conditions.
5.9. Any misuse of your account, including but not limited to unauthorized access, sharing of login credentials, or fraudulent activity, will result in immediate termination of your account and may lead to legal action.
5.10. You may choose to deactivate your account at any time by contacting us. Upon deactivation, your access to certain services and features may be restricted.
5.11. We reserve the right to suspend or terminate your account at its discretion for any reason, including but not limited to breach of these Terms, non-payment of dues, or suspected fraudulent activity.
5.12. You acknowledge and accept full responsibility for all activities that occur under your account. We shall not be liable for any losses or damages arising from unauthorized use of your account, except where such unauthorized use is directly attributable to our negligence.
5.13. By registering an account with Outsource 360, you agree to these terms and conditions and acknowledge your responsibilities in safeguarding your account information and using the platform lawfully. For any assistance or queries regarding account registration, please contact us. We’re here to help make your experience as seamless as possible!
6. PAYMENT TERMS
6.1. Payment Gateway
6.1.1. Payments for services offered by Outsource 360 Business Solutions are securely processed through Razorpay, a third-party payment gateway. Razorpay complies with PCI DSS standards for secure payment handling. By using our platform, you agree to Razorpay’s terms and conditions, which govern the processing of payment data.
6.2. Collection of Payment Information
6.2.1. We do not store sensitive payment information such as card numbers or CVV codes. All payment-related data is transmitted directly to Razorpay for secure processing. For more details, please refer to Razorpay’s Privacy Policy at https://razorpay.com/privacy/.
6.3.Transaction Issues
6.3.1. In case of payment failures or errors, you may contact our customer support team. Refunds or reversals for failed transactions will be processed in accordance with our Refund Policy and Razorpay’s terms.
6.4. Late Payments and Disputes
6.4.1. In the event of late payments for invoices or disputes arising after successful processing through Razorpay, the user is required to notify us immediately.
6.4.2. Late payment may result in a suspension of services until payment is received, and any disputes will be handled in accordance with Razorpay’s Terms and Conditions framework. Please refer to Razorpay’s terms for more information on dispute resolution processes.
6.5. Refunds and Cancellations
6.5.1. Refunds for specific services, including workshops and webinars, are governed by our Refund and Cancellation Policy. Users are encouraged to review the Refund Policy before making a payment. Refund timelines may vary depending on Razorpay’s processing timeframes, but we will make every effort to process eligible refunds promptly. Please note that:
6.5.2. Payments for completed deliverables or ongoing services are non-refundable, unless specified in the Refund and Cancellation Policy.
6.5.3. Refund requests for workshops or webinars will only be considered if they comply with the conditions outlined in the Refund and Cancellation Policy.
7. LICENSE
7.1. We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website, content, and services solely for your personal or business purposes, as permitted under these Terms and Conditions. This license allows you to view and use the materials provided by Outsource 360 for lawful purposes related to your business needs.
7.2.You agree not to reproduce, distribute, modify, create derivative works from, publicly display, or exploit our content or services for any commercial purpose without prior written consent.
7.3.All rights not expressly granted under this license are reserved by Outsource 360, and any unauthorized use of our intellectual property or services will result in the immediate termination of your license and may lead to legal action.
8. USER OBLIGATIONS AND RESPONSIBILITIES
8.1. As a User of Outsource 360 Business Solutions, you agree to adhere to the following obligations and responsibilities to ensure a professional, secure, and seamless experience for both parties. These responsibilities are essential to maintaining the integrity of our services and fostering a successful partnership.
8.2. You are responsible for providing accurate, complete, and up-to-date information when engaging with our platform or services, including during consultation bookings or project discussions. Misrepresentation of information may lead to delays, service disruptions, or termination of engagement.
8.3. You agree to use our website and services only for lawful purposes and in compliance with all applicable laws, regulations, and guidelines. Any misuse of our platform or services, including engaging in illegal activities, unauthorized sharing of sensitive information, or violation of intellectual property rights, is strictly prohibited.
8.4. To facilitate efficient delivery of services, you are responsible for providing all necessary inputs, documents, and approvals in a timely and accurate manner. Delays or failure to provide the required information may impact project timelines and outcomes.
8.5. You must treat all proprietary and sensitive information shared by Outsource 360 as confidential. This includes but is not limited to project deliverables, methodologies, and internal communications. Unauthorized disclosure of such information will be considered a breach of these Terms.
8.6. You agree to engage with Outsource 360 and its representatives respectfully and professionally. Any form of harassment, abusive behavior, or unethical conduct towards our team will not be tolerated and may result in immediate termination of services.
8.7. You are obligated to honor all payment terms agreed upon in your service contract or invoice. Timely payment is essential for the continuation of services. Failure to fulfill payment obligations may result in suspension or termination of services, along with potential legal action.
8.8. If you have registered an account with Outsource 360, you are solely responsible for all activities conducted under your account. This includes maintaining the confidentiality of your login credentials and promptly reporting any unauthorized access or suspicious activity.
8.9. You must not engage in activities that disrupt or harm the functionality of our website, compromise data security, or infringe upon the rights of other Users or Outsource 360. Prohibited activities include but are not limited to hacking, spamming, uploading malicious content, or unauthorized access to restricted areas.
8.10. By using our website and services, you agree to fulfill these obligations and responsibilities. Failure to comply with these Terms may result in the suspension or termination of your access to our platform and services, as well as potential legal consequences.
9. PROHIBITED USE
9.1. As a User of Outsource 360 Business Solutions, you agree to use our website, services, and platform solely for lawful and authorized purposes. Any misuse, unauthorized activity, or prohibited conduct will result in the immediate suspension or termination of your access to our services, along with potential legal action. The following activities constitute prohibited use:
9.1.1. You must not use our website or services for any unlawful purposes, including but not limited to activities that violate local, national, or international laws, regulations, or ordinances.
9.1.2. You are prohibited from using, copying, distributing, or modifying any content, trademarks, or intellectual property belonging to Outsource 360 or its licensors without express written consent. This includes unauthorized reproduction of our deliverables for resale or redistribution.
9.1.3. You must not attempt to disrupt, disable, or harm the functionality of our website or platform. Prohibited actions include but are not limited to hacking, introducing viruses, overloading servers, conducting denial-of-service attacks, or attempting unauthorized access to restricted areas.
9.1.4. You must not impersonate another person, company, or entity, or falsely state or misrepresent your affiliation with a person or entity while engaging with our services or platform.
9.1.5. You are prohibited from harvesting, scraping, or otherwise collecting personal data, proprietary information, or other confidential material from our website or platform without our prior written consent.
9.1.6. You must not upload, share, or distribute any content that is defamatory, offensive, obscene, threatening, harassing, or otherwise harmful to Outsource 360, its representatives, or other Users.
9.1.7. You may not resell, distribute, or sublicense any of our services, tools, or deliverables to third parties without prior written approval from Outsource 360.
9.1.8. You must not attempt to bypass, circumvent, or undermine the security features, operational rules, or policies established by Outsource 360 to protect its services and Users.
9.1.9 You are prohibited from exploiting Outsource 360’s services for purposes that conflict with the intended use, including reverse engineering, unauthorized data extraction, or developing competing services using Outsource 360’s resources.
9.2 By accessing our website or services, you agree to refrain from all forms of prohibited use. Outsource 360 reserves the right to monitor and investigate any suspicious activity and to take appropriate action, including reporting unlawful activities to relevant authorities.
10. REPRESENTATION AND WARRANTIES
10.1. By accessing the website or engaging the services of Outsource 360 Business Solutions, you represent and warrant the following:
10.1.1.You have the legal capacity and authority to enter into binding agreements under applicable laws, including the authority to act on behalf of any entity you represent. If you are using our website or services on behalf of a company, organization, or other legal entity, you warrant that you have the requisite authorization to bind that entity to these Terms and Conditions.
10.1.2. You represent that all information provided to Outsource 360 during registration, consultation, or engagement is accurate, current, and complete to the best of your knowledge. You warrant that you will promptly notify Outsource 360 of any changes to the information you have provided to ensure continued accuracy and relevance.
10.1.3. You warrant that your use of the website and services will comply with all applicable laws, regulations, and guidelines, and will not violate any contractual, statutory, or legal obligations owed to third parties.
10.1.4. You further warrant that your use of Outsource 360’s website and services will not infringe upon the intellectual property rights, privacy rights, or any other rights of third parties.
10.1.5. You represent that any materials, inputs, or information you provide to Outsource 360 during the course of engagement are lawful, do not contain false or misleading information, and do not violate any applicable laws or third-party rights. You further warrant that you have all necessary rights, permissions, and licenses to provide such materials or information to Outsource 360 for use in fulfilling your requested services.
10.1.6. You warrant that you will not engage in activities that disrupt, damage, or interfere with Outsource 360’s website, services, systems, or networks. This includes but is not limited to introducing malicious software, attempting unauthorized access, or using the platform for fraudulent purposes.
10.1.7. You acknowledge and warrant that any reliance on the advice, deliverables, or recommendations provided by Outsource 360 is at your own discretion and responsibility. While Outsource 360 strives to provide accurate and reliable services, you represent that you understand the limitations and risks associated with business decisions and agree not to hold Outsource 360 liable for outcomes beyond its control.
10.1.8. Outsource 360 expressly disclaims all representations and warranties not explicitly stated herein. Any breach of the representations and warranties provided by the User may result in immediate suspension or termination of services, and Outsource 360 reserves the right to pursue legal remedies for any damages incurred as a result of such breach.
10.1.9. By using Outsource 360’s website and services, you confirm your acknowledgment and acceptance of the representations and warranties stated above. Should you fail to meet these requirements, Outsource 360 may, at its sole discretion, terminate your access or engagement and take necessary legal action.
10.2. We make the following representations and warranties to Users regarding the services, content, and functionality provided on our platform:
10.2.1. We represent and warrant that it is a legally established entity, authorized to provide the services described on its website, including legal, financial, and digital marketing solutions. We confirm that we operate in compliance with all applicable laws, regulations, and professional standards governing our business activities.
10.2.2. We warrant that the information, materials, and content provided on our website are accurate to the best of our knowledge at the time of publication. However, while we strive for reliability, we do not guarantee that the content is free from errors, omissions, or inaccuracies, and the content should not be relied upon as the sole source for making decisions.
10.2.3. We represent that we employ qualified professionals with the requisite knowledge, skills, and experience to deliver the services offered. While we commit to providing high-quality and timely services, we do not guarantee specific results or outcomes, as these depend on various external factors, including User inputs and third-party dependencies.
10.2.4. We warrant that all data and information provided by Users during the course of engagement will be handled in accordance with our Privacy Policy and applicable data protection laws, including but not limited to the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and other relevant regulations. We commit to implementing reasonable security measures to protect sensitive information from unauthorized access or breaches.
10.2.5. We represent that any intellectual property, tools, or methodologies used in delivering services are owned or licensed by us, and we have the legal right to use, distribute, or transfer them as part of our engagements. We warrant that our deliverables will not infringe upon the intellectual property rights of third parties, provided the User has supplied accurate and lawful information for the project.
10.2.6. We warrant that our services will be provided in good faith, with due diligence, and in a manner consistent with industry standards. However, we expressly disclaim liability for delays, interruptions, or errors caused by events beyond our control, including but not limited to force majeure events, third-party failures, or unforeseen technical issues.
10.2.7. We expressly disclaim any warranties not explicitly stated herein, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. While we endeavor to meet User expectations, we do not warrant that our website, services, or deliverables will always meet specific goals or objectives.
10.2.8. By engaging with Outsource 360, you acknowledge and accept the representations and warranties provided by us as outlined above.
11. INTELLECTUAL PROPERTY OWNERSHIP
11.1. All intellectual property rights, including but not limited to copyrights, trademarks, patents, trade secrets, and proprietary materials associated with Outsource 360 Business Solutions, the services we provide, and the content on our website, are owned by or duly licensed to Outsource 360. By accessing or using our services, you acknowledge and agree to the following:
11.1..1 All content provided on our website, including but not limited to text, graphics, logos, designs, software, methodologies, and other materials (“Content”), is the exclusive property of Outsource 360 or its licensors. Such Content is protected by applicable copyright, trademark, and other intellectual property laws.
11.1.2. Upon full payment of fees, and unless otherwise agreed in writing, Outsource 360 grants you a limited, non-exclusive, and non-transferable license to use the deliverables provided to you for the specific purposes outlined in your agreement with us. This license does not grant you ownership of the intellectual property associated with the deliverables or any underlying methodologies, tools, or frameworks used in their creation.
11.1.3. You agree not to reproduce, distribute, display, perform, modify, create derivative works from, or exploit any Content, tools, or deliverables provided by Outsource 360 without prior written consent. Unauthorized use of our intellectual property is strictly prohibited and may result in legal action.
11.1.4. You retain ownership of any materials, data, or content you provide to Outsource 360 for the purposes of delivering our services. By providing such materials, you grant Outsource 360 a non-exclusive, royalty-free, and worldwide license to use, reproduce, modify, and distribute those materials solely for the purpose of fulfilling your requested services.
11.1.5. Outsource 360 warrants that it has the legal right to use and provide all tools, materials, and deliverables supplied during the course of engagement. However, you are responsible for ensuring that any inputs or information you provide do not infringe upon the intellectual property rights of third parties. Any claims or disputes arising from User-provided materials will be your sole responsibility.
11.1.6. Except as explicitly stated in these Terms or your agreement with Outsource 360, no part of these Terms transfers ownership of any intellectual property from Outsource 360 to you or any third party. All rights not expressly granted to you under these Terms are reserved by Outsource 360.
12. CONFIDENTIALITY
12.1. As a user of our services, you agree to maintain the confidentiality of any proprietary or non-public information that you may gain access to during the course of engagement. This includes but is not limited to business strategies, methodologies, deliverables, pricing, proprietary software, trade secrets, and other information explicitly or implicitly marked as confidential (“Confidential Information”).
12.2. You further agree not to disclose, copy, or use such Confidential Information for any purpose other than as necessary for your engagement with Outsource 360.
12.3. You shall exercise reasonable care to safeguard Confidential Information and prevent unauthorized access, use, or disclosure. This obligation extends to employees, agents, contractors, or third parties you may involve in the project, who must also be bound by confidentiality obligations no less restrictive than those set forth herein.
12.4. Unauthorized disclosure of Confidential Information, whether intentional or accidental, shall constitute a material breach of these Terms, entitling us to seek immediate injunctive relief and any other remedies available under applicable law.
12.5. The obligations of confidentiality shall survive the termination or expiration of your engagement with us. The confidentiality obligation does not apply to information that is publicly available, independently developed without reliance on Confidential Information, or disclosed pursuant to legal or regulatory requirements, provided you notify Outsource 360 promptly to allow for protective measures.
13. THIRD PARTY LIABILITY
13.1. We shall not be held liable for any actions, omissions, or breaches by third-party vendors, service providers, or platforms engaged during the course of delivering our services.
13.2. While we strive to collaborate with reliable third-party entities to enhance the quality and efficiency of our offerings, we do not assume responsibility for their performance, conduct, or compliance with applicable laws. Any agreements, transactions, or interactions between you and such third parties are solely at your discretion and risk, and are governed by the respective terms and policies of those third parties.
13.3. Users are encouraged to review all applicable third-party terms before engagement. We expressly disclaim any liability arising from third-party delays, disruptions, or failures that may affect the outcomes of our services.
14. LIMITED LIABILITY
14.1. To the fullest extent permitted by applicable law, Outsource 360 Business Solutions, shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, revenue, goodwill, data, or business opportunities, arising out of or in connection with your use of our website, services, or deliverables.
14.2. Our total aggregate liability for any claim, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the total fees paid by you to Outsource 360 or the specific service giving rise to the claim.
14.3. Outsource 360 shall not be held liable for any delays, failures, or disruptions caused by factors beyond our reasonable control, including but not limited to force majeure events, third-party failures, or User-provided inaccuracies. Furthermore, we disclaim any liability for decisions, actions, or outcomes based on information or deliverables provided by Outsource 360, as these are subject to external factors and User discretion.
15. INDEMNITY
15.1. You agree to indemnify, defend, and hold harmless Outsource 360 Business Solutions, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, liabilities, losses, costs, or expenses, including reasonable legal fees, arising out of or related to:
15.1.1. Your breach of these Terms and Conditions, including but not limited to violations of any representations, warranties, or obligations set forth herein.
15.1.2. Any misrepresentation, inaccuracy, or omission in the information, materials, or inputs provided by you to Outsource 360 for the purpose of rendering services.
15.1.3. Your unauthorized use of our website, content, services, or deliverables, including any infringement of intellectual property or violation of third-party rights.
15.1.4. Any disputes, claims, or liabilities arising from your use of third-party services, tools, or platforms engaged during the course of your project.
15.1.5. Any unlawful, negligent, or fraudulent acts or omissions committed by you or any individual or entity acting on your behalf in connection with your engagement with us.
15.2. You agree to cooperate fully in the defense of any claim or legal proceeding brought against us and to provide all necessary assistance and information as required. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree not to settle any such matter without our prior written consent.
16. DISCLAIMER
16.1. The content, information, and services provided by Outsource 360 Business Solutions on our website or through direct engagement are intended solely for general informational purposes and as professional support to Users. While we endeavor to ensure that all information shared is accurate, up-to-date, and reliable, the following disclaimers apply to govern and clarify our legal obligations and limitations.
16.2. We expressly disclaim all warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The use of our website, content, and services is provided “as-is” and “as-available,” without any assurances that such use will be uninterrupted, error-free, or free from defects, delays, or inaccuracies. No representation is made that our services or website will meet the specific needs or expectations of Users or that their intended objectives will be achieved.
16.3. The information provided on our website is not intended as professional advice and should not be relied upon without consulting appropriate legal, financial, or marketing professionals for tailored guidance. We disclaim any liability arising from decisions, actions, or outcomes that may result from the reliance on such general information.
16.4. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to the use of our website, services, or any errors, omissions, or inaccuracies therein. This includes but is not limited to damages resulting from loss of business, profits, goodwill, data, or any other intangible losses, even if Outsource 360 has been advised of the possibility of such damages. Users agree to use the website and services at their own risk and responsibility.
16.5. While we employ reasonable security measures to protect its website and services, it does not warrant that the platform will be free from viruses, malware, or other harmful components. Users are encouraged to implement their own protective measures, including antivirus software and secure access protocols, to mitigate risks associated with online interactions.
16.6. Our website and services may incorporate third-party content, tools, or links. Such third-party resources are provided for convenience, and we do not endorse or assume responsibility for the accuracy, policies, or practices of these external parties. Users are solely responsible for their interactions with third-party content and should review the terms and conditions of such third parties independently.
16.7. We reserve the right to modify, suspend, or terminate its website or services, including any features or content, at its sole discretion and without prior notice. The information presented on the website may not always reflect the most recent legal, financial, or industry developments, and we disclaim any obligation to update or correct such content.
16.8. By accessing or using the website or services of Outsource 360, Users acknowledge and agree to the terms of this Disclaimer. Should any provision of this Disclaimer be deemed unenforceable, the remaining provisions shall remain in full force and effect.
17. DATA PROTECTION
17.1. We are committed to protecting your personal information and maintaining the confidentiality of your data and information. All information provided during registration will be handled in accordance with our Privacy Policy.
17.2. By using or accessing our website and its services, you consent to the collection, use, and storage of your information as described in our Privacy Policy.
18. FORCE MAJEURE
18.1. We shall not be held liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, strikes, labor disputes, war, terrorism, cyberattacks, internet or communication disruptions, power outages, or any other unforeseen circumstances.
18.2. In the event of a force majeure occurrence, we shall promptly notify the users and make reasonable efforts to resume performance as soon as practicable. During such an occurrence, any deadlines or obligations shall be extended for a period equivalent to the delay caused by the force majeure event.
18.3. We shall not be liable for any damages, penalties, or losses arising from its inability to perform obligations due to a force majeure event. Users are encouraged to make alternative arrangements, where feasible, during such disruptions.
18.4. This clause does not excuse payment obligations for services already rendered. If a force majeure event renders the continuation of certain services impracticable, the affected services shall be suspended or terminated without penalty. In such cases, no refund shall be applicable, and any refund requests shall be governed strictly by our Refund and Cancellation Policy.
19. TERMINATION
19.1. You may terminate your engagement with us at any time by providing written to us. Upon termination, you agree to settle any outstanding payments for services rendered up to the termination date. Additionally, you acknowledge that fees paid for completed deliverables or work already performed are non-refundable unless otherwise agreed in writing.
19.2. We reserve the right to terminate your access to our services, website, or any ongoing project immediately, with or without prior notice, if:
19.2.1. You breach any provision of these Terms and Conditions.
19.2.2. You fail to meet payment obligations in accordance with the agreed terms.
19.2.3. Your conduct disrupts or harms the integrity of Outsource 360’s operations, employees, or other Users.
19.2.4. You engage in illegal, unethical, or unauthorized activities in connection with our services.
19.3. Upon termination, your access to the website, services, and any associated accounts will be immediately revoked. Any Confidential Information disclosed during the engagement must be promptly returned or destroyed as per the instructions of the disclosing party.
19.4. Outsource 360 shall not be liable for any damages, costs, or losses resulting from the termination, except for those arising from services explicitly agreed upon in writing prior to termination.
19.5. Certain provisions, including but not limited to those relating to payment obligations, confidentiality, indemnity, intellectual property, and limitation of liability, shall survive termination and remain enforceable.
20. DISPUTE RESOLUTION
20.1. We are committed to resolving any disputes, claims, or disagreements with our Users amicably and efficiently.
20.2. In the event of any dispute, claim, or disagreement arising out of or related to these Terms and Conditions, the use of our website, or the provision of our services, you agree to first contact Outsource 360. Both parties shall make every effort to resolve the issue amicably through mutual discussion and good faith negotiation within thirty (30) days of receiving such notice.
20.3. If the parties are unable to resolve the dispute through mutual discussion within the prescribed timeframe, the dispute shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 and its amendments. The arbitration proceedings shall be conducted in English. The arbitrator's decision shall be final and binding on both parties, and the costs of arbitration shall be borne as determined by the arbitrator.
20.4. Notwithstanding the above, we reserve the right to seek immediate injunctive relief or equitable remedies from a court of competent jurisdiction to protect our intellectual property, confidential information, or other legal rights, without prior resort to arbitration.
21. GOVERNING LAW AND JURISDICTION
21.1. These Terms and Conditions and any dispute, claim, or controversy arising out of or in connection with your use of the website, services, or your relationship with Outsource 360 Business Solutions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
21.2. You agree that the courts located in Gurugram, India shall have exclusive jurisdiction to adjudicate any disputes or claims that are not subject to resolution through arbitration as set forth in the Dispute Resolution clause.
22. MISCELLANEOUS
22.1. Entire Agreement: These Terms and Conditions constitute the entire agreement between you and us regarding the subject matter herein and supersede all prior agreements, representations, or understandings, whether written or oral.
22.2. Severability: If any provision of these Terms is deemed invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
22.3. No Waiver: The failure of Outsource 360 to enforce any provision or exercise any right under these Terms shall not constitute a waiver of that provision or right.
22.4. Assignment: You may not assign or transfer your rights or obligations under these Terms without prior written consent from Outsource 360. We may assign or transfer our rights and obligations without your consent.
22.5. Relationship of Parties: Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and Outsource 360. Both parties remain independent contractors.
CONTACT US
If you have any queries or concerns regarding these Terms, feel free to reach out to us at
Email: support@outsource360.in