PRIVACY POLICY
1. INTRODUCTION
Welcome Outsource 360 Business Solutions (“Website” or “Platform”, “we,” “our,” or “us”).
This Privacy Policy applies to all users (“You” or “Your”) of Outsource 360 Business Solutions, including visitors to our website and registered users. Our services include integrated platforms and tools designed to assist with legal, financial, and digital marketing solutions, ensuring seamless data management, compliance, and optimization of business processes.
Your privacy is paramount, and this Privacy Policy governs the collection, use, and disclosure of your personal information obtained through our services. These services include our integrated platforms, tools, and solutions designed to assist with legal, financial, and digital marketing tasks, ensuring seamless execution of processes such as managing data, enhancing compliance, and supporting communication-related activities for your business needs.
We are committed to safeguarding the privacy of our users in compliance with the Information Technology Act of 2000 (IT Act 2000), and the Digital Personal Data Protection Act (DPDPA) 2023.
2. YOUR CONSENT
2.1. By accessing our website and its services, you agree to the practices described in this Privacy Policy. You have the right to withdraw consent at any time, which may affect your access to certain features of our services.
3. CHILDREN POLICY
3.1. Use of our platform is available only to those users who have attained the age of majority or can enter a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 (eighteen) years.
3.2. If we become aware that personal data of a child under the age of 18 (eighteen) has been collected without verified parental consent, we will take immediate steps to delete such data from our records.
3.3. If you have shared any personal data of children under the age of 18 (eighteen) years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
4. WHAT INFORMATION DO WE COLLECT?
4.1. Information Provided by You
4.1.1. When you engage with our Platform, we may collect certain information that you provide directly to us. This includes, but is not limited to
4.1.1.1. Contact Details: Your name along with communication details such as email address, and phone number
4.1.1.2. Account Information: When you register, you provide details such as your official email address, username, password, and, if applicable, your organization or company name.
4.1.1.3. Business Information: Details about your company, goals, and operations for business planning and compliance services.
4.1.1.4. Financial Information: Tax returns, accounting records, and financial statements are collected as necessary for bookkeeping and compliance.
4.1.1.5. Marketing Data: Metrics such as campaign performance, audience demographics, and engagement rates are collected to optimize marketing strategies.
4.1.1.6. Website Design Preferences: Specifications for website design and user interface preferences.
4.1.1.7. Legal Information: Documents and data related to intellectual property, contracts, compliance requirements, and other legal matters.
4.1.1.8. Billing Information: If you purchase our services, we may collect payment-related information, including billing address, credit/debit card details, or UPI IDs and payment method details. Payment details are usually processed securely through Razorpay. We do not store sensitive financial details.
4.1.1.9. User-Generated Content: Any feedback, inquiries, reviews, posts, or messages you share on our platform or through direct communication.
4.1.1.10. Other Voluntary Information: Any feedback, inquiries, or information you submit through support requests.
4.2 Automated Collection of Information
4.2.1. When you interact with our services, we may automatically gather certain information to enhance user experience and optimize our services. This information includes, but is not limited to:
4.2.1.1. Device and Usage Data: IP address, device type, browser type, and interaction history with our website or app.
4.2.1.2. Location Information: Approximate geolocation based on IP address.
4.2.1.3. Usage Metrics: Pages visited, time spent on the platform, clickstreams, and user navigation.
4.2.1.4. Device Information: Details about the device you use to access our platform, including device type, operating system, browser type, and version.
4.2.1.5. Log Data: This includes IP address, access times, and activity logs (e.g., pages visited, features used, duration of stay, and interaction patterns).
4.2.1.6. Usage and Interaction Data: Information on how you engage with our platform, such as clickstreams, navigation paths, preferences, and engagement metrics. This helps us understand usage patterns and improve user experience.
4.2.1.7. Location Data: Approximate geolocation data may be collected based on IP address or GPS (with your consent, if necessary), helping us provide location-relevant content and features.
4.2.1.8. Performance Metrics: Data related to service performance, such as load times and response times, which helps us maintain a smooth experience for users.
5. COOKIES AND TRACKING TECHNOLOGIES
5.1. We may use cookies and similar tracking technologies to collect and use personal data about you, including to serve interest-based advertising. Our use of cookies and tracking technologies includes:
5.1.1. Essential Cookies: These cookies are necessary for the operation of our website. They enable you to move around the website and use its features.
5.1.2. Performance and Analytics Cookies: These cookies collect information about how you use our website, allowing us to improve its functionality and user experience. For example, these cookies help us understand which pages are visited most frequently and how users navigate the site.
5.1.3. Functionality Cookies: These cookies allow our website to remember your choices (such as your username, language, or the region you are in) and provide enhanced, more personalized features.
5.1.4. Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.
5.1.5.Purpose of Cookies: Cookies are used to remember your login details, customize your preferences, display relevant content, and gather statistical data on Website usage. We also use cookies for authentication and to prevent fraudulent use of the platform. Cookies may also be used to optimize your payment experience through Razorpay's platform by storing transaction preferences securely.
5.2. You have control over the use of cookies and tracking technologies, including adjusting browser settings to refuse cookies, using opt-out mechanisms from industry-wide initiatives, and setting privacy preferences for specific tracking technologies.
6. WHY WE COLLECT YOUR INFORMATION
We may collect your information for several purposes, including but not limited to:
6.1. Service Provision: To provide and manage the services you request and to communicate with you about your account and service updates.
6.2. Improvement and Personalization: To improve our services, develop new features, and personalize the user experience based on your preferences.
6.3. Security and Fraud Prevention: To secure our platform, detect and prevent fraudulent activity, and ensure compliance with our policies and applicable laws. To facilitate secure payment processing and fraud prevention, we may share necessary billing details with Razorpay, which processes your payment in compliance with applicable security standards.
6.4. Legal Compliance: To comply with applicable legal obligations, industry standards, and regulatory requirements.
7. HOW WE PROCESS YOUR INFORMATION
7.1. Your personal information is processed in strict compliance with privacy standards, including the principles of data minimization, purpose limitation, and lawful processing. Our data processing practices are as follows:
7.1.1. Data Minimization: We collect only the information necessary to fulfill the stated purposes. For example, we collect minimal recruitment data required to provide transcriptions, summaries, and other relevant recruitment support functionalities, in compliance with privacy regulations.
7.1.2. Purpose Limitation: Information is used exclusively for the purposes specified in this Privacy Policy. Recruitment data, for example, is processed solely for recruitment and screening purposes and is not repurposed for marketing or other unrelated activities. We work with Razorpay, a trusted payment gateway, to ensure the secure processing of financial transactions, including encryption of sensitive payment data.
7.1.3. Legal Grounds for processing:
7.1.3.1. Consent: For certain data collection and processing activities, such as marketing and email communication, we rely on user consent. Users can withdraw consent at any time, without impacting the lawfulness of processing based on consent before its withdrawal.
7.1.3.2. Contractual Necessity: Some data is processed to fulfill contractual obligations, such as providing services or creating user accounts.
7.1.3.3. Legitimate Interests: Processing of certain data, such as usage metrics and device information, is necessary for us to maintain, improve, and secure our Platform.
8. SHARING AND DISCLOSURE OF INFORMATION
8.1. Sharing with Third Parties
8.1.1. We may share your information with trusted third parties who assist us in providing and delivering services, including but not limited to analytics providers, payment processors, and cloud storage providers. These third parties adhere to strict confidentiality agreements and data protection obligations.
8.1.2. For processing payments related to our services, we may collect necessary payment details such as billing information, credit/debit card details, or UPI IDs. These details are securely transmitted to and processed by our payment gateway provider, Razorpay. Outsource 360 does not store sensitive financial information like card numbers or CVV codes.
8.1.3. All payment transactions on our platform are handled and securely processed by Razorpay, a PCI DSS-compliant third-party payment gateway. Razorpay is responsible for processing your payment data securely. We encourage you to review Razorpay’s Privacy Policy at https://razorpay.com/privacy/ for details on how they handle your payment information.
8.2. Legal Compliance
8.2.1. We may disclose personal information when required by law, such as to comply with court orders or legal requests from government authorities.
8.2.2. In cases where data disclosure is necessary to protect the rights, property, or safety of our users or the public, we may share relevant information with legal authorities or other entities.
8.3. Business Transfers
8.3.1. In the event of a merger, acquisition, or asset sale, user information may be transferred to the acquiring entity under confidentiality and security obligations. Users will be notified of such changes and given an opportunity to manage their data preferences.
8.4. Publicly available content
8.4.1. If users interact with our Platform in a way that makes certain data public, this information may be accessible to other users or the general public, subject to user preferences and settings.
9. COMPLIANCE WITH DATA PROTECTION LAWS AND REGULATIONS
9.1. We are firmly committed to protecting the privacy and security of user data in compliance with all applicable data protection laws, rules and regulations, including the Information Technology Act, 2000, and the India Digital Personal Data Protection Act (DPDPA) 2023.
9.2. Our data processing practices are designed to align with global standards of privacy and security, ensuring the lawful, fair, and transparent handling of personal information. We strictly adhere to principles of data minimization, purpose limitation, and storage limitation, collecting only the data necessary to provide our services and retaining it only for as long as required to fulfill those purposes or as mandated by law.
9.3. In compliance with these laws, we have implemented robust technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction of personal data. Furthermore, we ensure that any third-party service providers or partners we engage adhere to equivalent data protection standards to safeguard your personal information.
9.4. Our commitment to compliance extends to keeping our privacy practices updated to reflect changes in legal requirements and industry standards, as well as conducting regular reviews of our policies and procedures to ensure ongoing adherence to these regulations.
10. YOUR LEGAL RIGHTS
10.1. We respect and uphold your legal rights concerning your personal information. Depending on your jurisdiction, you may have the following rights regarding the information we collect and process:
10.1.1.Right to Access: You have the right to request access to the personal information we hold about you.
10.1.2. Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request correction or completion. We will make the necessary updates promptly, subject to legal verification requirements.
10.1.3. Right to Erasure (Right to be Forgotten): Under certain conditions, you may request the deletion of your personal information. We will honor such requests in compliance with applicable laws, except where retention is necessary to fulfill our legal obligations or legitimate business purposes.
10.1.4. Right to Restrict Processing: You have the right to request a restriction on the processing of your personal information in specific circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
10.1.5. Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
10.2. To exercise any of your rights, please contact us through the details provided at the end of this Privacy Policy. We may need to verify your identity before fulfilling requests, in compliance with legal requirements, to protect your privacy and data security.
11. DATA RETENTION
11.1. We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Data that no longer serves a legitimate purpose will be securely deleted.
12. INTERNATIONAL DATA TRANSFERS
12.1. We operate globally, and your data may be transferred to, and processed in, countries other than your country of residence. We implement appropriate safeguards, including standard contractual clauses and other measures as required by applicable law, to protect your personal information during cross-border transfers.
13. AUTOMATED DECISION-MAKING AND PROFILING
13.1. We do not engage in automated decision-making or profiling that significantly affects users. Any profiling conducted for service improvement or analytical purposes is conducted in an anonymized manner to ensure no direct impact on individual users.
14. JURISDICTION AND DISPUTE RESOLUTION
14.1. This Privacy Policy, and any disputes related to it or to our services, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
14.2. Jurisdiction: Any disputes arising out of or relating to this Privacy Policy shall be submitted to the exclusive jurisdiction of the competent courts located in Gurugram, India. By using our website, you agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such disputes.
14.3. Dispute Resolution: We encourage you to first contact us at support@outsourcee360.in to seek resolution of any issues before pursuing legal action. We are committed to resolving any concerns promptly and effectively.
15. POLICY UPDATES
15.1. We are committed to regularly reviewing and updating this Privacy Policy. Our aim is to stay aligned with emerging legal standards, technological advancements, and shifts in our service offerings.
15.2. We encourage users to periodically review this Privacy Policy to stay informed about any updates or modifications. By continuing to use our services, you acknowledge and agree to the terms of the updated policy.
16. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS
16.1. By accessing and utilizing our services, you affirm that you have thoroughly read, understood, and embraced the terms laid out in this Privacy Policy. This acknowledgment is crucial, as it forms the basis of our mutual understanding and agreement regarding your data and privacy.
17. DATA PROTECTION OFFICER (DPO)
17.1. To ensure compliance with the India Digital Personal Data Protection Act, 2023 (DPDPA) and to safeguard the rights and privacy of our users, Outsource 360 Business Solutions has appointed a Data Protection Officer (DPO) where required by applicable law.
17.2. The DPO is responsible for:
17.2.1. Ensuring our data processing practices adhere to the DPDPA and other applicable laws.
17.2.2. Serving as the primary contact for regulatory authorities, users, and internal teams regarding data protection and privacy matters.
17.2.3. Addressing requests from users to access, rectify, or delete their personal data, and handling data portability or consent withdrawal requests.
17.2.4. Conducting Data Protection Impact Assessments (DPIAs) to identify and mitigate privacy risks in high-risk data processing activities.
17.2.5. Coordinating responses to data breaches and ensuring timely notification to affected parties and authorities as required by law.
CONTACT INFORMATION :
If you have any questions or concerns regarding this Privacy Policy or our data practices, you may contact us at support@outsource360.in